PoliStock: Most Common Questions Answered
Q1: What if an alert doesn’t fire when I expect it?
A: Possible reasons:
-
Trigger not activated: You created a trigger but didn’t enable it
- Solution: Go to Alerts → Check toggle is ON
-
Trigger too narrow: Your keyword phrase is very specific and the event description didn’t match exactly
- Solution: Try broader keyword variations for that topic
-
Event hasn’t resolved yet: You’re waiting for an outcome but the situation is still developing
- Solution: Check the event feed to see if it’s still listed as in-progress
-
Connectivity issue: App lost connection
- Solution: Restart app, check internet connection
-
Free tier delay: Free tier alerts have up to 30-minute delay
- Solution: Upgrade to Pro for zero-latency alerts
If still not working:
- Contact support (Pro users get priority support)
- Provide: What event you expected, when, what alert settings
Q2: How do I execute Natural Language Orders?
A: Step-by-step:
- Open PoliStock → Orders → New Natural Language Order
- Write order in plain English:
- “Buy 100 shares of Apple if antitrust lawsuit is dismissed”
- “Sell $5,000 of energy stocks if climate bill passes”
- Click Create
- PoliStock interprets your order and shows:
- Action (buy/sell)
- Asset (ticker)
- Amount/quantity
- Trigger (political event)
- Execution type (immediate, limit, etc.)
- Adjust if interpretation is wrong
- Click Confirm
- Order is now active
- When political event occurs, order executes
Important: Natural Language Orders are a Pro feature ($4.99/month)
Q3: Can I execute orders without connecting my brokerage?
A: No. PoliStock needs broker connection to:
- See your current holdings
- Execute trades to your account
- Manage your positions
Security note: PoliStock never sees your password. You authenticate directly with your broker (OAuth).
Q4: What brokerages does PoliStock support?
A: PoliStock supports major brokerages including:
- Robinhood
- Fidelity
- Charles Schwab
- Webull
- And more
Check the Supported Brokerages page for the complete list.
Your broker not listed?
- Contact contact@polistock.app to request integration
- New brokerages are added regularly
Q5: How often are stock prices updated?
A: Real-time during market hours (9:30 AM - 4:00 PM EST).
Before/after hours: Delayed by 15 minutes.
Q6: Is my data secure?
A: Yes. PoliStock’s security measures include:
Encryption:
- SSL/TLS for all data transmission
- All data encrypted at rest
Authentication:
- OAuth for broker connections (PoliStock never sees your brokerage password)
- Session timeouts for security
Privacy:
- Your data is not shared with third parties
- You can delete your account and all associated data at any time
Q7: Can I use PoliStock without a brokerage connection?
A: Yes. The core monitoring and alert features work without a brokerage connection:
Without broker connection:
- Receive and read alerts ✓
- Access Warren AI analysis ✓
- Create volatility triggers ✓
- Monitor events in the feed ✓
Requires broker connection:
- Execute Natural Language Orders ✓
- Portfolio-specific impact scoring ✓
- Auto-sync for portfolio-relevant alerts ✓
Q8: How do I cancel my subscription?
A: Easy cancel anytime:
- Go to Settings → Subscription
- Click “Cancel Subscription”
- Confirm (no refund for partial months, but can use through billing end)
That’s it.
- No cancellation fees
- No questions asked
- Data retained (if you resubscribe)
- Can cancel and resubscribe anytime
Bonus Q: What if I find a bug?
A: Report it to support with:
- What you were trying to do
- What happened instead
- Screenshots (if helpful)
- Device/browser info
Support email: contact@polistock.app
Pro users: Chat support available (2-hour response)
Additional Resources
- Help Center: https://help.polistock.app (searchable knowledge base)
- Video Tutorials: https://www.polistock.app/tutorials
- Community Forum: https://community.polistock.app (ask other users)
- Contact Support: contact@polistock.app
Still Have Questions?
Common support requests:
“My account isn’t syncing” → Check broker connection still active (brokers sometimes expire auth tokens) → Click “Refresh” in Settings → Connected Accounts
“I’m not seeing all my holdings” → Wait 5 minutes (first sync takes time) → Check if broker account actually linked (settings confirm?)
“Why was I charged twice?” → Check if you have multiple subscriptions (free + pro) → Check billing history for explanation → Contact support for refund if error
“Can I get a refund?” → Subscriptions are nonrefundable (per terms) → But you can cancel anytime → Future charges won’t occur
Ready to Get More Help?
Most questions answered in Help Center or through community.
Visit PoliStock Help Center for more FAQs and tutorials. Join the community forum to discuss with other users.
For technical issues or account-specific questions, contact support.